To find opportunities to improve business operations, understand the root cause of a business problem, analyze a new domain or project idea, even when you don’t know what questions to ask. Business process analysis is a fundamental activity supporting critical change efforts, whether you are defining changes to existing business systems, improving your business processes, or acquiring, merging, or splitting business units. Every business is searching for better ways of getting work done. Improving efficiency, decreasing costs, increasing productivity and customer service are universal goals. Innovation and faster time to market is critical in today’s environment. Doing things the way they’ve always been done is comfortable, but may hamper operational agility in the future.